Overview
Sincere Financial ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you use our website at sincerefinancial.net or contact us through any channel.
By using our website or submitting your information through our contact form, you agree to the terms of this Privacy Policy.
We do not sell, rent, or trade your personal information to third parties. Your data is used solely to assess your financial needs and provide you with our advisory services.
Information We Collect
Information you provide directly
When you fill in our contact form or reach out via WhatsApp, we may collect:
- Full name
- Phone number
- Type of financial service you are enquiring about
- Brief description of your financial situation (as provided by you)
Information collected automatically
When you visit our website, standard web technologies may collect:
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or source
- General geographic location (country or state level only)
This data is collected in aggregate and is not linked to your personal identity.
How We Use Your Information
We use the information you provide to:
- Respond to your enquiry and assess your financial needs
- Connect you with the most suitable advisor on our team
- Follow up on your consultation or application
- Send you information relevant to the service you requested
- Comply with applicable Malaysian laws and regulations
We will not use your information for unrelated marketing or share it with any external party without your consent, except where required by law.
WhatsApp Communications
When you contact us via WhatsApp or submit our form (which generates a WhatsApp message), your conversation is subject to WhatsApp's own Privacy Policy in addition to ours. We use WhatsApp solely for direct communication related to your financial enquiry.
We do not add you to any group chats or broadcast lists without your explicit consent.
Data Storage & Security
Your information is stored securely and accessible only to authorised members of the Sincere Financial team. We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or disclosure.
We retain your information for as long as is necessary to provide you with our services or as required by Malaysian law. If you wish to have your data deleted, please contact us directly.
Cookies
Our website may use basic cookies to improve your browsing experience, such as remembering your language preference. We do not use tracking cookies for advertising purposes on this website.
You can disable cookies in your browser settings at any time. This may affect some functionality of the website.
Third-Party Links
Our website may contain links to third-party platforms such as Facebook or WhatsApp. Once you leave our website, we are not responsible for the privacy practices of those platforms. We encourage you to review their respective privacy policies.
Your Rights
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Withdraw consent for us to process your data
- Request that we delete your data (subject to legal obligations)
To exercise any of these rights, please contact us via the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes have been made constitutes your acceptance of the updated policy.
Questions about your data?
Contact us directly and we'll respond promptly.